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Why Can’t A User See Anyone’s Sick Days On The Calendars?

Do you have a user that can’t see anyone’s sick days on their calendars? There are a few settings that affect a user’s ability to view other users’ events, including sickness. But, the most likely to prohibit them is the visibility settings of the event type. These provide visibility by user role. So, if a user has the role of ‘Employee’ and can’t see Sickness events on the calendar, then it is likely that the ‘Events Visible To‘ setting is Manager or Administrator for the Sickness event type.

A screenshot showing the visibility settings for an event type which can restrict which user roles can see events of that type, the details of the events and the allowances of the event.

To access that page, highlight the event type on the Event Types and Allowances page. Then either click the ‘Edit’ button on the sub-menu or right click the event type and select ‘Edit…’ from the pop-up menu. Navigate down to the Visibility section to change the settings.

If the user can see sickness requests by users in their work group but not those of other work groups, then this is probably because of a company restriction. The setting ‘Users should only see their own leave or members of their work group/custom groups’ in the Restrictions section of the Company Settings page, allows you to control this. Please note that as this is a company setting and will affect all users.

A screenshot showing the 'Users should only see their own leave or members of their work group/custom groups' setting in the Restrictions section of Company Settings. This can restrict a user to only seeing events for users in their own work group.


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