Login and Passwords
LeaveWizard uses secure passwords which means that they are encrypted. Therefore, unless the account holder gives another person their password or access to their email account then it is not possible for anybody, including company administrators or LeaveWizard staff, to access your account.
For support purposes, LeaveWizard, has a test system which has a ‘snapshot’ of your company data but this is read only from the live system. So we are unable to log into your live system or make changes to it using that system.
What this means is that you need to create a password to use LeaveWizard, and if you have forgotten your password you will need to reset it and if you are already logged into the system you can change it.
Your LeaveWizard password needs to be at least 7 characters in length. Although we don’t impose any other restrictions we advise that you use upper case, lower case, numbers and symbols for added security.
Creating a password
When an administrator in your company adds you to their LeaveWizard company account you will not have a password. But, they can optionally create a ‘Welcome’ email which has a link to set up a password either during your user account creation or at any other time.
Alternatively, if you know your username, you can use the ‘Forgot Password’ link on the Login page of the LeaveWizard web app to change or in this case create a password. This process is discussed in the Resetting your password section below.
Resetting your password
If you are unable to login because you have forgotten your password then you will need to reset the password. Please do this by clicking this Reset Password link or clicking the ‘Forgot Password’ link on the login page. You should then receive an email containing the instructions that you will need to follow. If you do not receive the email with your reset password link, please contact a LeaveWizard administrator in your company or LeaveWizard support at [email protected]
Clicking the link will take you to the forgotten password page where you will be prompted to enter your user name and then click the submit button.
An email containing an authentication link will be sent to your registered email address if it is found on our system. Clicking the link will take you to the reset password page where you can enter your new password and will then be able to login.
Changing your password
You can change your password from the My Settings page which is a menu option on the user menu which is accessed via the ‘Head’ icon on the far right hand side of the main menu.
You can become ‘locked out’ of your user account and unable to login even if your password and username are correct. This happens automatically if you are made inactive by an administrator which usually only happens when you leave your employment.
Also, after five incorrect password attempts, an account will become ‘locked out’ temporarily (5 minutes). Please wait and try again later.
If your account appears to have been ‘locked out’ permanently please contact your LeaveWizard administrator who can unlock user accounts.